Ready to dive into the dazzling world of diamond crafting? Picture this: you're in full creative mode, and suddenly, your vibrant gems take an unfortunate tumble, creating a bit of chaos. But don't worry—here at YLJ Art Shop, we've got you covered!
Introducing our "Diamond Spill Protection" program—because we understand that accidents happen, and we're here to help you turn a potential setback into a creative comeback!
Free Replacement Alert!
If your artwork takes an unexpected detour, we'll replace up to 8 gem packs for free. We believe in supporting your creative journey, no matter what happens along the way.
*If you need more than 8 replacement packs, no problem! A small fee will apply to keep things fair for everyone.
How to Claim Your Oops! Protection:
- Scoop up those scattered gems and snap a photo of the situation.
- Send an email to alex@yljartshop.com with the following details:
- Your name
- Your order number
- A brief description of what happened (and don't forget to attach the photo!)
- Let us know how we can help you get back on track.
Our customer care team is ready to assist you, and you can expect a prompt response within a few business hours.
Need More Than 8 Packs?
If you find yourself needing more than 8 packs, additional packs are available at just $0.75 each, with approximately 500 gems per pack. For example, if you need 9 colors, you'll receive 8 packs for free, and the additional pack will be just $0.75. Need 10 extra packs? That’s only $7.50.
In Case of a Complete Gem Loss:
In the unlikely event that you lose all your gems, our gem supply might not be able to cover the entire loss at the same replacement cost. However, we’re offering a 50% discount on a re-purchase of the same kit (if it's still in stock). This way, you can continue your creative journey without too much disruption.
At YLJ Art Shop, we’re dedicated to ensuring your diamond painting experience is as smooth and enjoyable as possible. With our Oops Protection, you can craft with confidence, knowing that we’re here to support you every step of the way.
