Shipping Policy

Thank you for choosing YLJ Art Shop! We strive to provide a seamless and delightful shopping experience. Below you will find all the details regarding our shipping policies.

Processing Time

All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped. Please note that processing times may be extended during peak periods or due to unforeseen circumstances.

Shipping Time

Your order will typically be delivered within 10 to 15 days after it has shipped. Delivery times may vary based on your location and any potential delays in transit.

Shipping Rates

We are pleased to offer free shipping on all our products, regardless of your location. All taxes are included in the final price, so you won't encounter any hidden fees or unpleasant surprises after payment.

Order Tracking

Once your order has shipped, you will receive an email notification containing a tracking number. This number can be used to monitor the status of your shipment. Please allow up to 48 hours for the tracking information to be updated.

To check the status of your order, simply click on the tracking link provided in your shipping confirmation email or visit our website and enter your tracking number.

Delayed or Missing Orders

If you have not received your order within 21 days of receiving your shipping confirmation email, please contact us at alex@yljartshop.com with your name and order number. We will promptly investigate the issue and provide you with an update.

Refunds, Returns, and Exchanges

We want you to be completely satisfied with your purchase. If you are not, you can return your items up to 30 days after delivery, provided they are unused and in their original condition. We will refund the full order amount, minus any shipping costs incurred for the return.

If your order arrives damaged, please email us immediately at alex@yljartshop.com with your order number and a photo of the damaged item. We handle these situations on a case-by-case basis but will always strive to find a satisfactory solution for you.

Additional Information

For any further questions or concerns, please do not hesitate to contact us at alex@yljartshop.com. Our customer service team is here to assist you and ensure you have the best possible experience with YLJ Art Shop.

Thank you for shopping with us!

Best regards,

Alex Jonges

Owner YLJ Art Shop